What Is a Customer Success Manager & What Do They Do for ... | 電影影評網
2021年7月23日—Acustomersuccessmanagerguidescustomersthroughthesalesprocessintothesupportphase.Ratherthanfunctioningasacustomersupport ...
However, how do your employees know what customers want[1] and need? Especially when only a few of them get the chance to directly interact with customers. Even frontline workers, like customer service agents, only interact with customers who are focused on individual, short-term needs.
In many cases, its necessary to hire someone whose job is to understand your customer base[2] and focus on solving long-term needs. For most businesses, this person is called the customer success manager, or CSM.
In this post, well discuss what a customer success manager is, what skills are needed to be an effective customer success manager, and how this position benefits a business over time.
Customer Success ManagerA customer success manager guides customers through the sales process into the support phase. Rather t...
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