What is a customer success manager and what do they do? | 電影影評網
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2020年9月10日—Top8responsibilitiesofacustomersuccessmanager.Bridgethegapbetweensalesandcustomersupport;Ensurecustomersgetfasttime-to-value ...
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It’s easy to think the hard work ends once you’ve landed a customer. In reality, the struggle to win your clients’ hearts is only just beginning.
After you make a sale, your business needs to keep showing the customer that your product is valuable. Whether you succeed or not comes down to the team you have promoting your products and growing the customer relationship. That’s where a customer success manager comes in.
Here are the key responsibilities of a customer success manager—and why your business is missing out if it doesn’t have one.
What is a customer success manager?A customer success managers (CSM) supports your customers as they transition from sales prospects to active users of your products.
They’re focused on customer loyalty and building close long-term client relationships, and often stay with the same custom...
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